We do our best to protect and respect your privacy. You should only receive marketing messages from us if you have agreed to do so. We use a combination of offline and online activity. Our marketing channels include:
Social media – Facebook
We may use the above marketing channels to contact you with information about your holiday home, services provided by the holiday park including charges, holiday homes available for sale or information about the holiday park.
What information do we collect?
We will collect your name and contact details (telephone number, email address) if you are making an enquiry. If you purchase a caravan holiday home, we will also request your address and if you sell us your caravan holiday home we may request your bank account details. We will keep your information whilst we provide services to you. If you sell your caravan or remove it from the park we will keep the contact data that we hold for you for 6 years to deal with any queries, complaints or legal claims you may have.
Contacting caravan holiday home owners
If you are a caravan holiday home owner on Broughton Farm Caravan Park, to service your account we will periodically contact you with charges and reminders by post or email and occasionally by telephone.
We may send marketing communications via post or email that we think may be of interest to you. You may inform us at any time that you do not wish to receive these messages.
Who do we share your data with?
Your data is important to us and we will not share your data with any other organisation except with your permission. Or where it is needed in relation to a service we provide or where we have a legitimate interest to do so, such as providing information to fulfil a caravan warranty, caravan repairs and to introduce necessary caravan insurance cover.
Your rights in relation to your personal information
If you have any questions in relation to our use of your personal information, you should first contact our Data Protection Manager.
Under certain conditions, you may have the right to request us to:
- provide you with further details on the use we make of your personal information;
- provide you with a copy of personal information that we have collected about you;
- update any inaccuracies in the personal information we hold;
- delete any personal information that we no longer have a lawful ground to use;
- object to our use of your personal information if our use of your personal information is causing you undue harm. In such a case we must cease using your personal information for that purpose.
Our data controller is the organisation responsible for protecting your information and in our case is Broughton Farm Caravan Park, Llangennith, Gower, Swansea, SA3 1JP
If you would like to have access to, or a copy of the personal information we hold about you or have any questions about how we use your data, or have a complaint, please contact the Data Protection Manager at the address above or email us.
Complaints will be dealt with by the Data Protection Manager and will be replied to within 30 days. If you are not satisfied with how the complaint is handled, you may be able to refer your complaint to your local data protection regulator. In the UK this is the Information Commissioner’s Office.